Privacy Policy

Last updated: March 20, 2025

At Nix Dive Masks, we respect and prioritize your privacy. This Privacy Policy outlines our practices for collecting, using, and protecting your data, specifically the 3D facial data you provide for generating custom silicone masks.

1. Information We Collect

We collect the following personal information solely to create a custom silicone mask:

  • 3D Facial Data: High-resolution 3D scans of your facial structure.
  • Contact Information: Basic contact information, such as your name and email address, to communicate with you regarding your mask.
  • Order Information: Billing address, shipping address, and payment confirmations.
  • Usage Data: Information automatically collected about your interaction with our Site, such as device details, IP address, and cookies.
  • Customer Support Information: Details you provide when interacting with us for support purposes.

2. How We Use Your Data

Your 3D facial data is processed solely to create a custom silicone mask. We will not use this data for other purposes unless you provide specific, separate consent.

If you give additional consent, your data may also be used to:

  • Improve our products and services (optional).
  • Showcase customized masks for marketing purposes (optional).

These additional uses are not required for mask creation and are subject to your explicit consent.

3. Data Storage and Security

  • Storage Location: All data is securely stored on Google Cloud servers in Oregon, United States.
  • Security Measures: We implement robust security protocols, including encryption, restricted access, and secure storage, to protect your information from unauthorized access or misuse.

4. Data Sharing and Disclosure

We handle your data with care and share it only for specific purposes essential to creating your custom mask:

Photogrammetry Processing

Your photos are uploaded to the photogrammetry service provided by KIRI Innovation to generate the initial 3D model. You can review their privacy policy to understand how they handle your data.

Manufacturing

Derivative files created from your 3D model are shared with third-party vendors solely to produce molds, frames, and lenses necessary for your custom mask.

Confidentiality

Your 3D facial data and resulting models are treated with strict confidentiality based on the options you select. We do not share your data with advertisers or external researchers.

You have full control over how your data is used and can choose to opt in or out of any optional data-sharing arrangements.

5. Your Rights

In line with GDPR, CCPA, and PIPEDA, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we have collected about you. This includes access to your original 3D facial data but does not include access to the generated 3D models, which remain proprietary to Nix Dive Masks.  You can access all the data you have sent us by signing into https://nixdivemask.com/pages/view-mask
  • Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format so you can share it with other entities.
  • Right to Rectification: Request corrections to inaccurate or incomplete information.
  • Right to Erasure (GDPR) / Right to Delete (CCPA and Canada): Request data deletion by contacting us at nixdivemask@gmail.com. If you select the Pro-Active Data Deletion option, deletion will occur automatically after product delivery. You can also delete your own data by signing into https://nixdivemask.com/pages/view-mask and selecting "delete"
  • Right to Withdraw Consent: Revoke consent for optional uses like research and development or marketing at any time by contacting us.
  • Right to Restrict Processing: Limit how we process your data, especially if you contest its accuracy or need it for legal claims.
  • Right to Object: Under GDPR, object to our processing of your data for purposes such as direct marketing.
  • California Residents:
    • Right to Know: Access specific details about the data we collect.
    • Right to Opt-Out: While we do not sell personal data, you may opt out of future data sales.
    • Non-Discrimination: Exercising your rights will not result in different services or pricing.

To exercise these rights, contact us at nixdivemask@gmail.com. We may require proof of identity to process your request.

6. Children’s Privacy

Our services are intended only for individuals over the age of 16. We do not knowingly collect data from individuals under this age threshold. If you believe we have collected data from a child under 16, contact us immediately for deletion.

7. Cookies and Online Tracking

We use cookies to enhance functionality, analyze usage, and improve your experience. For details on Shopify cookies, refer to Shopify's Cookie Policy.

You can manage cookies through your browser settings. Disabling cookies may limit some features.

8. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be communicated directly or noted on this page with an updated "Last Updated" date.

9. Contact Information

If you have questions, concerns, or requests regarding your data or this Privacy Policy, please contact us at:
Email: nixdivemask@gmail.com